Device Troubleshooting

This article will describe steps to take to ensure your device is configured properly.

Device Configuration

Upon arrival, your device should be configured in order to successfully run transactions. In the event that your device is not configured properly, you may receive “Not Authorized” errors. Here are few things to check:

 

Gateway URL’s

1. (On MX9xx devices) Press 1,5,9 to enter the Device Console.

2. Enter Password: 166832

3. Enter the “Administration” tab, then the “Config” tab

4. Select “config.usr1”

5. Scroll down to the “[hdt]” section

6. In the “[hdt]” section you will see two parameters labeled “primurl” and “scndurl”

7. Ensure that URL in both parameters is “https://prod1.ipcharge.net/ipchapi/rh.aspx” by tapping the field and typing in the URL

8. Press Enter (Green Key) on the device once completed.

9. Tap “Home” at the top of the screen

10. Tap “Run App” to restart the device to test a transaction.

Client ID

1. (On MX9xx devices) Press 1,5,9 to enter the Device Console.

2. Enter Password: 166832.

3. Enter the “Administration” tab, then the “Config” tab

4. Select “config.usr1”

5. Scroll down to the “[mdt]” section

6. In the “[mdt]” section you will see a parameter labeled “clientid”

7. Verify that the correct Client ID is present. (In the event that Client ID isn’t known, contact Technical Support at 404-719-5925 for assistance.)

8. Press Enter (Green Key) on the device once completed.

9. Tap “Home” at the top of the screen

10. Tap “Run App” to restart the device to test a transaction.

 

VHQ Configuration

In some cases, a configuration file may have to be pushed to the device. In order to push the file, the device has to have communication with the correct VHQ Instance.

1. (On MX9xx devices) Press 1,5,9 to enter the Device Console.

2. Enter Password: 166832.

3. Enter the “Administration” tab, then the “Communication” tab

4. Tap “VHQ Estate Mgr”

5. Tap “Config”

6. Scroll down to the “[vhq]” section.

7. In the “[vhq]” there will be a parameter labeled “customerid”

8. Verify that the correct Customer ID is present. (If Touchpeak Software is your reseller, this will be POINTNA-EFTMDWR)

9. Tap the “Status” tab

10. Tap “Enable HB”

11. Tap “Home” at the top of the screen

12. Contact support at 404-719-5925 to verify device configuration.